Monday, January 8, 2007

Cingular's fewest dropped calls: Is it ethical?

Cingular advertises famously that it has the fewest dropped calls of any major carrier. Though I can't refute that, there is an issue that I believe needs to come to light.

What about those calls that technically aren't dropped, but during which the two participants aren't really communicating with one another?

Example:

caller 1: (hears that there's no more static) You still there? Hello? (Walks around, mutters a bit, continues in a louder voice) HELLO? (more frantically) HELLO? (looks at his phone).

caller 2: (at the same time) What was that? I can't hear you. Is it you or me?(walks around, looks at his phone, says things so that strangers who are eavesdropping won't think he's crazy, but will know that he is getting bad reception).

If dropping a call were likened to the death of a phone call, I think these calls are in the equivalent of a permanent vegetative state. They are no longer connecting people in any meaningful way and are being forcibly supported against the course of nature.

Is it humane to maintain these calls the way they do or (to use a euphemism) should they be put to sleep? It seems cruel to let a call languish like that just to keep the call mortality rate down. Hopefully together we can minimize the pain that these calls entail for everyone involved.

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